EIS Products
The Live Customer Service eCRM Software provided by Dacon will enhance your customer satisfaction levels. Dacon has developed the Live CSR Host suite to provide you with a live real time connection to your customer...more

Online Collaboration

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EIS Collaboration
Equipped with live web based collaborative chat, your CSR can converse with a customer or synchronize browsers and push web pages to the customer to display new products or services - a dynamic tool for upselling and cross-selling. The two-way whiteboarding feature permits the CSR to display for the customer pictures, maps, or designs - and to mark on those graphics in real time to better communicate to the online customer a concept or process.
Dacon's Live Customer Service eCRM Software.

Live ASP Customer Service eCRM

The Dacon ASP Chat Solution Software is an online live customer service eCRM solution that enables you to better manage your customer interactions. Our EIS ASP eCRM Service is an easily deployed application with a low-cost monthly subscription that requires minimal IT support from your enterprise. It is a solution that allows you to retain and attract customers while expanding the ways that you can interact with them.

• Want to provide the same level of service online to your customers that they receive offline?
• Are you interested in significantly decreasing abandoned transactions?
  
• Want to offer live chat to your customers with no additional capital expenditures or IT infrastructure requirements?
  
• Searching for a solution that can be easily deployed and downloaded from this web page?
  
• You're at the right place, because our EIS ASP Service offers all of the above and much more.

Based on enterprise-level Java technology, Live CSR Host's EIS Licensed eCRM software system gives customer service representatives (CSRs) the ability to provide online customers with more accurate and efficient service that leads to increased profits. The Enterprise Interaction Suite comprises such components as collaborative chat, email resolution, telephony, self-service, VoIP, and wireless, which are included on Live CSR Host's Enterprise Interaction Platform. These modules can be purchased as a suite or as individual components.

Best of all, the Dacon solution serves the strengths of your business.