The Dacon software eCRM provides solutions for most industries and institutions:

• Education - Today's schools and colleges are confronted with shrinking resources and growing competition, yet desperately need ways to deliver more, better and cheaper services. In business and government, the technology explosion has dramatically increased the need for ongoing training. And in technical companies, the quality and speed of training can spell success or failure. The answer isn't as simple as A-B-C, but it could be as simple as eCRM (electronic customer relationship management). Students resent having to use snail-mail, are impatient with 9-5 registration and waiting in line, and expect online assistance from reference librarians and teachers during hours that don't conflict with their class time or activities. On a Dacon Live CSR Host enabled website, visitors can get immediate assistance from an administrative, library, or instructional aide or directly from an instructor or supervisor. Teachers or trainers can discuss an assignment, clarify a lesson or write and correct a test - all online.
• Government - Is there a way to provide better services at a lower cost? That age-old question facing governmental agencies struggling to cope with shrinking resources and rising demands can be answered in four words: electronic customer relationship management (eCRM). Constituents are accustomed to having information at their fingertips, they shun "snail mail" for filing forms or receiving critical information, and are reluctant to drive to government offices where hours are limited and visitors have to wait in line. From a record keeping perspective Dacon's collaborative architecture equips online representatives with the power to create and connect to all relevant databases and accounts. While online with a constituent, agents could simultaneously access records, check accounts, review a completed form or application, or "push" relevant forms, information, text or even photo images. An agent can simply and seamlessly communicate with a supervisor or manager to approve a transaction or explain a decision. 100% Java based Dacon's EIS will scale with your agency.
• Healthcare - With more than 20,000 pharmaceutical and other medical websites in the U.S. alone, healthcare is moving to the Internet at dramatic speed. "Increasingly, pharmaceuticals will begin to extend web capabilities to draw in physicians, trade and marketing partners, as well as prescribers (e.g., HMOs, clinics, hospitals and pharmacies)," says industry analyst Gartner. "Technologies such as...web chat, browser and application sharing...will reinforce relationships with multiple constituencies." Dacon's eCRM can give your healthcare website unparalleled patient and customer care 24 hours a day seven days a week. It is the next best thing to being there in person.
• Entertainment - Online travel reservations and event ticketing has contributed significantly to the eCommerce revolution, but the reliance on customer self service can prove costly in lost sales to competitors who have online client care. Personal interaction with customer service representatives (CSR's) who can cross-sell or upsell future events or side trips and at the same time enhance customer service and satisfaction is key to an entertainment/travel websites continued success. Harness the power to your CSR's to connect to all relevant databases and accounts, or access customer files, histories and preferences, jointly review itineraries or push descriptive text and images. Dacon's EIS software will propel your website into a more personal relationship with your clients or prospective clients before they abandon your website without booking anything.
• High Tech - Whether your online offering is products, services or technical support, or if you operate a call center or serve as an ISP or ASP - the need for a quality eCRM product has never been more urgent. Establish live real time two way communication between your customer and your technical service rep making use of intelligent routing with a connection to the right TSR who knows the company products and service from the inside out. Your clients are busy as are your TSR's, our two way communication allows either party to be connected and performing other tasks while awaiting an answer to a technical query. The goal is to provide care that leaves online customers satisfied with their experience and willing to return...customer loyalty. Dacon's EIS will provide your high tech enterprise with unparalleled customer service opportunities.