|
|
|
|
|
Live
Customer Service eCRM Software -
Modules
|
 |
| |
|
- VoIP:
Using voice over Internet protocol (VoIP), customers
and CSRs can talk in real time over the web, reducing
line charges for the average call from $4.01 to virtually
zero, says Forrester Research.
- Telephony:
Live CSR Host's Telephony web-enables call centers,
transforming them into contact centers. CSRs can efficiently
handle multiple channels of communication from a universal
queue.
- Email:Provides
companies a means to efficiently manage emails from
their website. Messages from customers may receive
an automatic reply based upon predefined and consistent
responses, or be intelligently routed to the customer
service representative best able to respond to that
inquiry.
- Assist:
An intelligent search engine for frequently asked
questions as well as Wirelessself-help features that
enable customers to get answers to their questions
quickly and efficiently - or be routed automatically
to a live agent.
- Wireless:
Live CSR Host meets the strong market need for industry
standards for communicating with customers who access
the web through wireless personal digital assistants
(PDAs), including wearable and portable computing
devices.
- Collaboration:
A live, real-time customer service representative
is just a mouse click away. CSRs can offer direct
assistance or seek help from colleagues. Includes
the ability to send or receive web pages and to exchange
and post graphic images through whiteboarding — important
features in upselling and cross-selling.
|
|
|
|
Client
Logon
