Business on the Internet requires a different client service and eCRM strategy than in prior years. People are the killer app of the Internet, as a technology historian once wrote, and this is particularly the case for Internet live customer service software.

Live Customers, Deserve Live Customer Service
Even When Online

Your live CSR person will always be better than a virtual entity at answering questions from live people. If we as Internet companies cannot keep pace with the level of service that a client can attain by walking into a store front, the convenience of shopping from a desktop will be quickly lost in the inconvenience of not being able to receive the eCRM service the client needs.

When your live customer is allowed to speak, they will always ask the best questions and, if they can then get a ready answer from your CSR online, it will always be far better than anything marketing management can dream up of what a customer might say.

Dacon's Live Customer Service (CSR) Software can be the "edge" that your company needs in it's web based live eCRM presence that will leverage it over the top and set it apart from the competition.

• VoIP: Using voice over Internet protocol (VoIP), customers and CSRs can talk in real time over the web, reducing line charges for the average call from $4.01 to virtually zero, says Forrester Research.
• Telephony: Live CSR Host's Telephony web-enables call centers, transforming them into contact centers. CSRs can efficiently handle multiple channels of communication from a universal queue.
• Email:Provides companies a means to efficiently manage emails from their website. Messages from customers may receive an automatic reply based upon predefined and consistent responses, or be intelligently routed to the customer service representative best able to respond to that inquiry.
• Assist: An intelligent search engine for frequently asked questions as well as Wirelessself-help features that enable customers to get answers to their questions quickly and efficiently - or be routed automatically to a live agent.
• Wireless: Live CSR Host meets the strong market need for industry standards for communicating with customers who access the web through wireless personal digital assistants (PDAs), including wearable and portable computing devices.
• Collaboration: A live, real-time customer service representative is just a mouse click away. CSRs can offer direct assistance or seek help from colleagues. Includes the ability to send or receive web pages and to exchange and post graphic images through whiteboarding — important features in upselling and cross-selling