Live CSR Host Enterprise Interaction Suite Licensed Product

Deliver Live Help for Sales and Customer Support and gain Increased Customer Loyalty and Revenue with the Live CSR Host Enterprise Interaction Suite.

Live help for sales and customer support from the Live CSR Host Enterprise Interaction Suite (EIS) allows e-businesses to better manage their customer interactions leading to improved customer retention and loyalty, reduced operating costs, and increased sales and revenue. This comprehensive eCRM system delivers scalable online customer service solutions that seamlessly integrate with CRM and call center products.

Live CSR Host's Enterprise Interaction Suite (EIS)

Based on enterprise-level Java technology, Live CSR Host's EIS system gives customer service representatives (CSRs) the ability to provide online customers with more accurate and efficient service that leads to increased profits. The Enterprise Interaction Suite comprises such components as collaborative chat, email resolution, telephony, self-service, VoIP, and wireless, which are included on Live CSR Host's Enterprise Interaction Platform. These modules can be purchased as a suite with a base cost of $95,000 USD* plus $2,000 per seat or as individual components.

• VoIP: Using voice over Internet protocol (VoIP), customers and CSRs can talk in real time over the web, reducing line charges for the average call from $4.01 to virtually zero, says Forrester Research.
• Telephony: Live CSR Host's Telephony web-enables call centers, transforming them into contact centers. CSRs can efficiently handle multiple channels of communication from a universal queue.
• Email:Provides companies a means to efficiently manage emails from their website. Messages from customers may receive an automatic reply based upon predefined and consistent responses, or be intelligently routed to the customer service representative best able to respond to that inquiry.
• Assist: An intelligent search engine for frequently asked questions as well as Wirelessself-help features that enable customers to get answers to their questions quickly and efficiently - or be routed automatically to a live agent.
• Wireless: Live CSR Host meets the strong market need for industry standards for communicating with customers who access the web through wireless personal digital assistants (PDAs), including wearable and portable computing devices.
• Collaboration: A live, real-time customer service representative is just a mouse click away. CSRs can offer direct assistance or seek help from colleagues. Includes the ability to send or receive web pages and to exchange and post graphic images through whiteboarding — important features in upselling and cross-selling

*Training, Installation, Hardware and Third Party Software is provided at an additional charge.