• Want to provide the same level of service online to your customers that they receive offline?
• Are you interested in significantly decreasing abandoned transactions?
• Want to offer live chat to your customers with no additional capital expenditures or IT infrastructure requirements?
• Searching for a solution that can be easily deployed and downloaded from this web page?

You're at the right place, because our EIS HOSTED ASP CRM Service offers all of the above and much more.

Based on enterprise-level Java technology, Live CSR Host's EIS AP service gives customer service representatives (CSRs) the ability to provide online customers with more accurate and efficient service that leads to increased profits. The Enterprise Interaction Suite comprises such components as web collaborative chat, email resolution, telephony, self-service, VoIP, and wireless, which are included on Live CSR Host's Enterprise Interaction Platform. These modules can be purchased as a suite or as individual components.

Benefits

• Offer the same level of online service that is found offline.
  Customers increasingly are using the Internet to transact business. These customers demand the same level of service online as they do offline. With our EIS, customers are able to reach you when and how they chose.

• Better Manage your Customer Interactions.
  Online customer service allows you to retain and attract customers, reduce the cost of doing business, increase employee productivity, and increase revenue.

• Expands your Resources without Taxing Them.
  Provides an ASP solution without the requirement of an expensive IT infrastructure or in-house technical team, resulting in reduced internal support costs.

• Affordable.
  Pay-as-you-go subscription pricing model requires no capital outlay for implementation.

• Quick Implementation.
  Speeds implementation of critical web-based customer service applications while reducing costly setup and configuration time.

• Automatic updates and upgrades are included.
  Eliminates need to invest in software updates and upgrades that are included in pricing and automatically distributed.

• Scaleable and Flexibile.
  Simplifies integration and maximizes scalability due to its open enterprise architecture.

• Consistent Messages.
  With pre-defined messages and content, you can easily deliver consistent information and messages to your target audiences.

Features

• Live Chat
  Live Chat establishes immediate, two-way communication between a customer and a customer service representative. Without having to pick up the phone, customers can get real responses in real time, bringing immediate resolution to their transaction or technical issues. Live CSR Host solutions include web page push, live chat, whiteboarding, and video, as well as predefined messages and URLs.