eCRM Comparison Chart Live Customer Service Software.

Special Offer
ASP Collaboration
EIS Licensed
EIS for ASP's





Live Assistant
icontact
RightNow
Live Person Corporate
Dacon Software's - Live CSR Host
Core Technology	Java	NT	NT,Sun,Linux,Unix	NT	Sun
Requires download from your customers	No	Yes	Yes	Yes	No
Key Features
Real Time Text Chat	Yes	Yes	Yes	Yes	Yes
Page Push	Yes	Yes	Yes	Yes	Yes
Whiteboard	Yes	No	No	No	No
2 Way Whiteboard	Yes	No	No	No	No
Video Push	Yes	No	No	No	Yes
Alert Tones	Yes	Yes	Yes	Yes	Yes
Transfer Call	Yes	Yes	No	Yes	Yes
Predefined Answers	Yes	Yes	Yes	Yes	Yes
Push Files	Yes	No	No	Yes	Yes
Administration Reports	Yes	Yes	Yes	No	Yes
Database Integration	Yes	No	No	Yes	Yes
Callback	Yes	No	Yes	No	No
End Contact	Yes	No	No	No	Yes
Chat History	Yes	No	Yes	No	Yes
Customization to Customer	Yes	Limited	Limited	Limited	Limited
Multiple Participants	Unlimited	4 Max	No	No	No
Real Time Supervisor Monitoring	Yes	No	Yes	No	Yes
Data Encrypted SSL	Yes	Yes	No	No	No
ASP Model	Yes	Yes	Yes	Yes	Yes
Enterprise Licensed Edition	Yes	No	No	Yes	No

***Information is from sources deemed to be correct but is subject to error and omission as products are revised.

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